Introduction

Hike POS

The Perfect Solution for Retail Businesses:

Hike is a cloud-based point-of-sale (POS) system that is specifically designed to cater to the needs of retail businesses. With its ability to integrate data across multiple locations, Hike is an ideal choice for larger-scale retailers in Australia. In this article, we will delve deeper into the features and benefits of Hike POS, as well as its potential drawbacks.

Pros:

Easy Configuration:

Hike is an incredibly user-friendly platform that can be easily learned, configured, and customised to suit your retail store's specific needs. This POS system is compatible with iPads, Macs, and PCs, and can be seamlessly integrated with your existing POS system. Many users find the Hike interface easy to navigate, even without prior experience using a POS system.

Excellent Inventory Management:

Hike offers inventory management solutions that cater to both small and large businesses' needs. This system is particularly useful for businesses with extensive inventory, such as building supply businesses and consignment shops. Hike's inventory management features allow you to keep track of low-stock items and access real-time reporting of key metrics, including sell-through rates, margins, and profitability. This valuable data helps you make informed business decisions and optimise your inventory management processes.

Compatibility with Multi-Location Businesses:

Hike offers exceptional multi-store management functions, enabling seamless synchronisation of client, employee, and stock data across multiple locations. If you own a multi-location business, you'll have access to sales data for any of your locations on any phone, tablet, or computer. This feature makes it incredibly easy to manage your business, no matter where you are.

Excellent Support and Resources:

Hike's customer service team is available 24/7 via live chat. Their extensive knowledge base includes e-books, articles, courses, and tools that enable you to learn the system inside and out and use its features to your fullest advantage.

Cons:

Pricing Structure:

Hike offers two main pricing tiers - Essential, which costs $79/month, and Plus, which costs $109/month. For larger businesses, custom pricing is available through the Enterprise plan. While Hike's pricing is relatively competitive, it may not be the most affordable option for smaller businesses.

Difficulty Changing Payment Methods:

Some users have reported issues when trying to change the payment methods for online orders that have already been submitted. This glitch can be frustrating for both businesses and customers alike.

Bugs with eCommerce Integration:

While Hike offers exceptional eCommerce integration, users have reported glitches with certain third-party integrations, such as Shopify. This issue can be a time-consuming hassle for businesses trying to integrate multiple platforms. If you primarily use Shopify, we would recommend using Shopify POS for your business transactions and online ordering. However, if you use other eCommerce platforms, like WooCommerce, you may not encounter integration issues with Hike.

Conclusion:

Hike POS is an excellent choice for eCommerce businesses that don't use Shopify and companies with multiple locations. It's also well-suited for stores with large inventories, as its inventory management features are developed and accessible. While there are some potential drawbacks to using Hike, its extensive range of features and excellent customer support make it a top contender for retail businesses looking for a reliable POS system.

Integrations:

The following integrations will work with Hike POS: